Warranty Policy

We stand behind the quality of our products with 2 Years Warranty.

If a product fails due to a manufacturing defect, we will provide a replacement or appropriate solution at no additional cost.

🔧 What We Will Do

  • Provide troubleshooting support
  • Offer a replacement if the issue cannot be resolved

❌ What Is Not Covered

  • Damage caused by misuse, improper operation, or accidents
  • Normal wear and tear
  • Unauthorized modifications or repairs
  • Products not purchased from our official store

📦 Warranty Claims

To make a warranty claim, please contact our support team with:

  • Your order number or proof of purchase
  • A description of the issue
  • Photos or videos (if applicable)

🚚 Shipping for Warranty

For defective products, we will cover replacement or shipping costs. In some cases, you may not need to return the original product.

📞 Contact Us

If you have any questions about our warranty, please contact us:

Email: service@safematestore.com

Phone / WhatsApp: +86 189 6996 5583

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