Warranty Policy
We stand behind the quality of our products with 2 Years Warranty.
If a product fails due to a manufacturing defect, we will provide a replacement or appropriate solution at no additional cost.
🔧 What We Will Do
- Provide troubleshooting support
- Offer a replacement if the issue cannot be resolved
❌ What Is Not Covered
- Damage caused by misuse, improper operation, or accidents
- Normal wear and tear
- Unauthorized modifications or repairs
- Products not purchased from our official store
📦 Warranty Claims
To make a warranty claim, please contact our support team with:
- Your order number or proof of purchase
- A description of the issue
- Photos or videos (if applicable)
🚚 Shipping for Warranty
For defective products, we will cover replacement or shipping costs. In some cases, you may not need to return the original product.
📞 Contact Us
If you have any questions about our warranty, please contact us:
Email: service@safematestore.com
Phone / WhatsApp: +86 189 6996 5583