Return & Refund Policy

We want you to feel confident with your purchase. If you’re not completely satisfied, we’re here to help.

📅 Return Period

You may request a return within 30 days of receiving your order. Requests submitted after this period may not be accepted.

✅ Return Eligibility

Items may be unused or lightly used for testing purposes
Items should be in good condition without significant wear or damage
Original packaging is preferred whenever possible
Proof of purchase (order number or receipt) is required

❌ Non-Returnable Items

Items with significant signs of use, wear, or damage not caused by us
Items returned without prior authorization
Clearance or final sale items (if applicable)

🔁 Return Process

1️⃣ Contact our support team with your order number and reason for return

2️⃣ Our team will review your request and provide return instructions

3️⃣ Ship the item back to the provided return address

Please do not return items without contacting us first, as unauthorized returns may not be accepted.

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear, depending on your payment provider.

🚫 Late or Missing Refunds

Check your bank account again
Contact your credit card company
Contact your bank (processing times may vary)

If you have done all of the above and still have not received your refund, please contact us for assistance.

📦 Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect
Original shipping fees are non-refundable (if applicable)
We recommend using a trackable shipping service

⚠️ Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will arrange a replacement or full refund at no additional cost.

📞 Contact Us

If you have any questions about returns or refunds, feel free to reach out:

Email: service@safematestore.com

Phone / WhatsApp: +86 189 6996 5583